Ordering information & Terms and Conditions

  • No VAT is added to any order.
  • We deliver all around the world.
  • Free delivery in the UK only.
  • Sending Items aboard may inhere to local import duties.
  • Free fabric swatches are available before you order to check the colour and quality of the fabric, do rely on your device’s screen show an accurate colour and texture of the fabric. So, if you are unsure, we advise you to order colour swatches before ordering (free). Shade lots may vary from batch to batch.
  • Phone us if you need any help or information, we will be more than happy to help you with any enquiries ask for Denise.
    Free tape measures are available so you can measure yourself correctly before ordering. Please check out our measuring guide on how to measure yourself.
  • Waistcoatsdirect proudly stands behind the garments that we make design and sell. All our products are hand made to order in the UK. Our bespoke made-to-measure waistcoats are unique to the waistcoatsdirect and are not available anywhere else. We do not keep any readymade waistcoats or accessories in stock. All our garments and accessories are made to your measurements.

Our aim is to supply you with a perfect fitted waistcoat provided accurate measurements have been supplied us by you. If we send you an incorrect order where the garment is not the right size, colour or style that you have ordered or has not been delivered on time for your event, then you are entitled to a full refund or remake. But we cannot refund you if you change your mind about the colour or the event has been cancelled or you haven’t measured yourself properly, please see out guide on how to measure yourself. Bespoke waistcoats and accessories are classed as personalised goods. If the waistcoat needs to be altered in anyway then customer pays all postal charges.

Our waistcoats are meant for occasional wear and NOT meant for work wear, if your order is for work wear please talk to us first. The materials we use for the waistcoats are wool, and silk need extra care.

If there is a problem, just e-mail us in seven days of receiving your waistcoat order so we can help you.

We can offer discounts on large orders like wedding parties, business events ect please ask.

Delivery times are typically dispatched within 2 to 3 weeks of your order. Always fill the deadline date for your events when ordering.

We accept any credit cards or you can pay with “Worldplay”. Our payment system is managed by “Worldpay” and we do not see or keep any of your bank data.

We can make any waistcoat in your Fabric, please phone and discuss this with Denise.

At the end of the day we are here to help you, so please e-mail, Text or Phone us if you need any help or information, we will be more than happy to help you with any enquiries.